Privacy Policy (GDPR COMPLIANT)

 

Effective Date: 19th May 2025

Mini Ballers Ltd is committed to safeguarding your personal information. This policy outlines how we collect, use, store, and protect your data in accordance with the UK General Data Protection Regulation (UK GDPR).

1. Who We Are

Mini Ballers Ltd (Company No. 14373838)
Registered office: Unit 81, The Maltings Business Centre, Roydon Road, Stanstead Abbotts, Ware, England, SG12 8HG
Email: info@miniballers.uk
We act as the Data Controller for the information you provide.

2. Information We Collect

• Your name, address, and contact details (e.g., when placing an order or creating an account)
• Payment details (handled securely by third-party providers such as Stripe)
• Email address (e.g., when subscribing to our newsletter)
• Technical and usage data (e.g., IP address, browser type, pages visited) collected through cookies and analytics tools
• Preferences, feedback, and correspondence

3. How We Use Your Data

• Process and fulfil your orders
• Communicate updates and customer support information
• Send newsletters and promotions (only if you’ve opted in)
• Improve our products, website, and user experience
• Comply with legal or regulatory obligations

4. Sharing Your Data

We do not sell your personal data. However, we may share data with:

• Stripe for secure payment processing
• Royal Mail and other delivery services for order fulfilment
• Web hosting providers, email marketing platforms, and
  analytics tools (e.g., Google Analytics, Meta Pixel).
  All third parties are vetted and bound by data protection agreements.

5. Your Rights

You have the following rights under UK GDPR:

• Access the personal data we hold about you
• Rectify any incorrect or outdated information
• Request erasure of your data (in certain circumstances)
• Restrict or object to how we process your data
• Withdraw consent at any time (e.g., marketing emails)
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise these rights, please email: info@miniballers.uk

6. Data Retention

We retain your data only for as long as is necessary:

• To fulfil orders and provide customer service
• To comply with tax, accounting, and legal obligations
• To maintain suppression lists for marketing opt-outs

After this period, data is securely deleted or anonymised.

7. Data Security

We use secure systems and encryption protocols to protect your information. Access is restricted to authorised personnel only. While we take reasonable steps to safeguard data, no method of transmission or storage is 100% secure.

8. Children’s Privacy

Our website is not intended for use by children under 13. We do not knowingly collect data from children without parental consent.

9. Policy Updates

We may update this policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.

Cookie Policy

 

Our website uses cookies to enhance user experience, support essential functionality, and help us understand how visitors interact with our site.

1. What Are Cookies?

Cookies are small text files stored on your device by your browser. They help websites remember your preferences, improve functionality, and deliver relevant content.

2. Types of Cookies We Use

• Essential Cookies – Necessary for core site functionality such as shopping cart management, login, and security features.
• Analytics Cookies – Help us track website performance and usage patterns (e.g., Google Analytics).
• Marketing Cookies – Used for delivering relevant advertising and tracking the effectiveness of our marketing efforts.
• Functionality Cookies – Enable enhanced features like remembering preferences or past interactions.

3. Managing Cookies

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. However, disabling essential cookies may impact the functionality of our site.

4. Consent

On your first visit, a cookie banner will prompt you to accept or reject non-essential cookies. Your preferences will be stored and can be updated at any time.

5. Third-Party Cookies

We may use trusted third-party services (such as Google and Meta) that place their own cookies to perform functions on our behalf.