Refund & Returns Policy
Effective Date: 27th May 2025
We strive to ensure our customers are satisfied with their purchases. This policy outlines the terms and conditions for returns, refunds, and exchanges.
1. Overview
Our return policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
2. Non-Returnable Items
Certain items are exempt from being returned:
- Gift cards
- Downloadable software products
- Some health and personal care items
3. Returns Process
To initiate a return, please:
- Contact us at info@miniballers.uk with your order number and reason for return.
- Await confirmation and further instructions.
- Send the item to:
Mini Ballers Ltd
Unit 81, The Maltings Business Centre
Roydon Road,
Stanstead Abbotts
Ware,
SG12 8HG
4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–7 working days.
Late or missing refunds:
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at info@miniballers.uk.
5. Exchanges
We replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@miniballers.uk.